Question 1

Amazing Traveling Sitters Headquarters

Accepted Answer

Amazing Traveling Sitters LLC is headquartered in Huntersville, North Carolina, conveniently located near Charlotte. However, we are a mobile event childcare company — we bring the Amazing Experience to you!We proudly provide onsite childcare for weddings, corporate events, conferences, religious organizations, non-profits, birthday celebrations, and other special events throughout North Carolina and select surrounding destinations. We also accommodate destination and out-of-state events based on availability. Travel fees may apply for events outside of our primary service area.

Question 2

Does Amazing Traveling Sitters accept small reservations?

Accepted Answer

Absolutely! Amazing Traveling Sitters welcomes both small and large event reservations. Whether your event includes just a few children or a large group of little guests, we can customize a Kidz Club Experience based on the number and ages of the children, event duration, and activities selected.Our smaller reservations are perfect for intimate weddings, hotel & Air bnb childcare, private celebrations, birthday parties, family gatherings, corporate functions, and other special occasions.✨ No event is too small to have an Amazing Experience!Minimum service requirements and pricing may apply.

Question 3

Cancellations & Refunds

Accepted Answer

A non-refundable Cancellation Fee of $150.00 will be charged for any cancellation made after this Service Agreement has been signed and accepted. This fee helps cover administrative costs, planning, staffing coordination, scheduling, and the reservation of your event date.In addition:More than 30 days before the event: The client forfeits the $150 cancellation fee. Any remaining payments made beyond the cancellation fee will be refunded, if applicable.15–30 days before the event: 50% of all payments made are non-refundable due to staffing and event preparation.14 days or less before the event: All payments made are non-refundable, as staff have been scheduled, supplies may have been purchased, and the reserved date has prevented Amazing Traveling Sitters from accepting other bookings.

No childcare services will be provided once a cancellation has been confirmed.A Booking Retainer of $150 is required to reserve your event date. This retainer secures staffing, scheduling, last minute arrangements, additional children, early care/late pick-ups, and preparation and will be refunded 3-5 business days after the event has ended.  If the client cancels the event, the booking retainer is non-refundable and will be used for your cancellation fee.

Question 4

What’s included in the ATS packages?

Accepted Answer

Great fun filled activities! The Amazing Experience! Please visit our Amazing Platinum &  Theme Event Packages for more details.

Question 5

What is the attire for the children attending events?

Accepted Answer

There is no specific attire to attend one of our amazing events. However we recommend children arrive in comfortable clothing ready to have a blast! ATS recommends tennis or closed toe shoes only! Please do not allow children to wear fancy jewelry, or toys brought from home. ATS will not be responsible for cell phones or valuable items brought from home. We are committed to providing everything the children need while attending our event sitter services. We encourage our parents to keep cellphones home. Children will not be allowed to use them during an event or any school out drop in care event.

Question 6

Are children closely monitored?

Accepted Answer

Yes! Safety for each child attending one of our amazing events is our #1  priority! KidCheck is an user-friendly, easy, fast, secure children’s check-in software system we use to check our children in/out. The software is also used to obtain important medical information, such as allergies and special accommodations in addition to communication with parents.

We use KidCheck to make sure all children are safely checked in and out by the individuals listed on the parents KidCheck account. In addition to checking children in and out parents can provide information on allergies and special accommodations. It’s fast, easy, secure and parents can check in from the comfort of their mobile device. Visit go.kidcheck.com for more details.

In addition to KidCheck, staff are trained to perform hourly name-face attendance checks. ATS also provides low child ratios, per staff per age group. Our amazing staff are carefully selected, required to undergo an extensive criminal background checks and trained on our Amazing Kid Safety Program. By following best practices and understanding the importance of keeping our children safe, ATS also provides an on-site first aid kit, incident reports form, name to face reports, EpiPen permission slips in case of allergic reactions. Clients must provide medical documentation from a licensed physician for ATS to distribute an EpiPen if needed. Please visit our Services page to learn more about KidCheck & Amazing Kid Safety Program.

Question 7

Can sick children attend ATS events?

Accepted Answer

To protect the health and safety of our children and staff, all ill children must remain at home. If your child displays any signs of illness parents will be called for immediate pick-up. If your child is showing any signs of illness, please conduct a temperature check before arrival. It’s important to make sure your child is well enough to attend one of our amazing events.

Question 8

What are the booking requirements?

Accepted Answer

Contact us through our contact tab and tell us how we can assist you. One of our friendly associates will contact you to check for availability, and set an appointment for a Venue Safety Walkthrough & Planning Consultation of your venue. Thoroughly read through our Frequently Asked Questions, FAQ! It is imperative for clients to thoroughly read all FAQ, before booking. Most of the information is also mentioned and included in your Service Agreement.

Amazing Traveling Sitters ultimate goal is to provide Excellence! We want to be transparent with our policies with every client. Our children and their safety is our #1 priority, providing great service and satisfaction is our main priority! We are committed to providing excellence! Contact one of our friendly associates for a brief description of what type of service you may need. Pay the VSW/Planning Consultation  fee of $150.00 in addition to $150.00 Booking Retainer for ATS to come out  perform a safety assessment and discuss the needs of your event.

Please provide all detail information on your booking request quote form. Please be as detail and accurate as possible. After thoroughly reading the FAQ’s page, complete & submit the request quote form and pay the $150.00 VSW & $150.00 Booking Retainer. ATS will send an invoice and Service Agreement for all parties to sign. Once you have completed all initial steps, reviewed the invoice and signed the Service Agreement. After making your VSW & Booking Retainer payment, signed the invoice and service agreement, you are booked and confirmed with Amazing Traveling Sitters!

Question 9

Who completes the setup and cleanup at the location of the event?

Accepted Answer

ATS is committed in assisting our clients with their special events. It’s what we love to do! Although time can be challenging during an emergency or expedited booking, ATS believes in being prompt, kind and courteous. Our goal is to provide excellence. Therefore our professional team will arrive one hour before to set up, and equal time for clean up. Please make sure our team has access to the areas where the kids will be. ATS will complete all clean up, in the area the children are stationed and where the event will take place. We will also remove all garbage and trash from the area we use. Please inform our friendly staff of the trash cans, and dumpsters locations. The clean-up service is included in your consultation fee.

Question 10

What method of payments will ATS accept?

Accepted Answer

ATS accepts Visa/Master, Debit/Credit transactions, Apple Pay, Zelle, Cash App, and Certified Checks from your bank. Unfortunately we do not accept cash, personal checks, transactions made through a third party, or transactions in pending status. Company checks are accepted 15 days before your event. If you are using a company check we must receive an official company check with the business information printed on the check 15 days prior to your event. Checks not approved or cleared will automatically cancel an event with no refunds on bookings or deposits.

To keep your booking event date, please pay the full balance using a convenient method of payment as in Zelle, Apple-Pay, Cash App in full as soon as possible, or within 7 days due to insufficient funds. Returned checks will be charged a $50.00 returned check fee. If balances are not paid in full within 7 days of the event, unfortunately ATS will not be able to honor your event. ATS will continue with the scheduled event as long as we are paid with another form of payment in full within the 7 days prior to your event. This schedule is only for insufficient funds or bounced checks. Any payments made by a company with insufficient funds will be declined for future payments. Clients will need to use other forms of payment.

Question 11

Where will the event sitter services take place?

Accepted Answer

The event sitter services will take place at your private home, facility, business, religious organization or event venue. If services are provided in a private home, for the safety of our staff, ATS will require a photo valid driver’s license and/or ID to pre-screen all clients.

Question 12

What are the ages of the children we provide services for?

Accepted Answer

ATS has something for everyone! ATS will provide event care for children ages 6 months- 12 years and private childcare services ages 1-12 years.  This package is great for moms and dads, singles or date night out with siblings and friends or if you are seeking private childcare specialists and professionals.

To offer an affordable  rate of quality care and save, parents can take advantage of our Group Care. Group the kids together at one location. This makes drop off and pick up convenient for everyone!
Ratios: We are committed to providing quality care for our children. Many times, this consists of more staff to the amount of children. Therefore, due to adequate supervision and support, ATS follows best practices for staff/child ratios. For example our ratios are as follows: under 3, 3:1, 3-5 8:1, 6-12 10:1.

ATS does not provide baby formula, diapers or wipes. Due to some children with allergies, parents are responsible to provide all necessities needed for your infant/toddler. All children items must be labeled and dated. Breast milk must be color coded, labeled, and kept separate from baby formula. ATS uses a special label system to assist our clients. Labels must include the child's name, date and if it’s breast milk or baby formula. ATS will assist in color coded labels. Parents can download an infant feeding plan pertaining to your baby and bring it upon drop off or just leave it for the sitter to view upon arrival. Since ATS is committed to providing the best care and staff for our children, due to the needs of our infant/toddlers, ATS charge a different rate for children under 3. Our infant/toddler childcare professionals are paid a higher rate.

Question 13

How much time should I give to make a new reservation?

Accepted Answer

ATS reservations fill up quickly, especially on weekends and holidays. Based on availability, last minute events may be declined. Please contact one of our associates for expedited events or emergency sitter services. Please reserve at least 30-60 days in advance for all events. For weddings, please reserve as soon as you are aware of your wedding date. Expedite fees of $300.00 are charged for expedited consultations. Expedite services are services needed within 2 weeks, few days or emergency childcare. ATS does not accommodate out of state expedited or emergency care. For our out of state clients please book 30-60 days in advance.

Question 14

Are parents allowed to attend our amazing events?

Accepted Answer

We encourage parents to attend their special events while we keep the little ones safe and busy. However, all staff, volunteers, and parents are required to undergo a criminal background check to be in attendance with the children. As long as we have a current criminal background check, parents are welcome to join. Please reserve 60 days in advance to complete a criminal background check. ATS must have background check results and on file before volunteers and parents are allowed to attend or enter the areas where children are stationed.

Question 15

If I need to reserve for an upcoming major event, what is the minimum number of hours I can reserve for?

Accepted Answer

Our clients can book for as many hours needed for your event. However a 4 hour minimum is needed to book for an event. Therefore all event reservations must be booked for at least 4 hours minimum. Private sitter hours must be reserved for at least 4 hours minimum with a group of at least 4 children. ATS will not accept event bookings under 4 hours unless it’s for one of our Amazing Birthday Party Packages.

Question 16

Do ATS provide holidays and services for the military?

Accepted Answer

Yes! Our busiest times are holiday parties and events. Please book at least 30-60 days in advance. Additional fees for holiday and emergency services. We honor, and value the people who protect and serve our country. We are committed to offering an amazing discounted package for our military/law enforcement families. Call to speak to one of our friendly associates for details.

Question 17

What is the largest group size ATS will provide sitter services for an event?

Accepted Answer

ATS does not have a maximum group size. What our clients need is what we will provide! We are able to accommodate 50 plus children. Please book 30-60 days in advance for large groups.

Question 18

Do ATS offer multiple day events?

Accepted Answer

Yes! If you need ATS for multiple days or even a week for a family getaway, wedding, meeting, party or vacation, we will provide it. We asked that we are given at least a 60 day notice to schedule for multiple day events. For example: if you need our services for Saturday and Sunday, you will book for Saturday and Sunday and only pay for the hours needed with the kids. Additional fees for out of state event services.

Question 19

Does ATS provide food?

Accepted Answer

Although providing meals at our amazing events is at the core of our mission, unfortunately ATS does not currently provide meals. ATS does provide snacks in our event packages as well as food prepared in our Amazing Chef package, free of charge. During our School Closing Events, we will provide a pizza party free of charge. In the near future we plan to collaborate with other vendors to cater meals for our children and amazing staff. Clients are welcome to provide a brown bag lunch for each child or contact a catering service to have food delivered to the premises of the event. We will work closely with your wedding/event host for food options.

Frequently asked questions